Superior Service
Denitech's service is second to none. We commit to an overall average service response time of less than two and a half hours. Our local dispatch, service facility, and parts warehouse allow us to respond to our customers' needs both quickly and thoroughly. Denitech exemplifies customer service and support and has been recognized for two consecutive years as the #1 RICOH Service Provider for service effectiveness in the Southwest Region.

In order to ensure that Denitech provides the best service possible, we continually invest in our service staff & technology, and we evaluate our performance on an on-going basis. Some of the measures we take to achieve our servicing goals are:

All Denitech technicians are digitally certified by the equipment manufacturers. Denitech formulates teams of product specialization in order for service technicians to provide the best possible expertise on each equipment model. Denitech technicians take a proactive approach and perform "complete call" procedures on every service call in order to prevent future service issues. Each Denitech Service Technician is equipped to not only respond quickly but to also resolve issues on the first visit by maintaining a predetermined stock of parts at all times. Denitech provides regularly scheduled in-service training for all service technicians in order to ensure that the service team is current with regard to equipment upgrades and upcoming technology.

The Digital Age
With the development of digital multi-functional office equipment, a full-service office automation company is not complete without a staff that is trained and proficient in networking skills. Denitech Fort Worth, Inc. has a staff ranging from our connected products specialists, who work directly with the IS/IT directors of our customers to our digitally certified service technicians. The quality and expertise of our staff helps our customers maximize the advantages of our products in a connected world.

Qualified IT Support
Denitech employs a staff of qualified dedicated IT support personnel. From network engineering before the sale, to cooperative implementation of the customer's solution, to ongoing post-sales support, Denitech's IT staff takes a proactive approach of ensuring that all of our solutions work correctly within a customer's specific environment. The Denitech team works closely with the IT staffs of our customers and always takes a solution oriented approach to every issue.

Ricoh Device Drivers
For current drivers for all Ricoh equipment please visit the Ricoh Software Center.

HP Device Drivers
For current drivers for all HP equipment please visit the HP Support & Drivers Site.